Sheraton Dallas Hotel


400 North Olive Street, Dallas, TX, 75201, United States   •  Weather:   

Local Time Phone (214) 922-8000 Hotel Reservations 888-627-8191


Questions about your bill?

If you need a copy of your folio or meal receipt

Please email us at

For folios, please provide the following information for each folio needed:

  • Registered guest name
  • Confirmation number/Room number
  • Arrival date
  • Departure date

For meal receipts, please provide the following for each receipt needed:

  • Restaurant visited (The Kitchen Table, Draft Sports Bar, Pet’s Coffee and Tea, In-Room Dining)
  • Date meal was purchased
  • Dollar amount of purchase
  • If the meal was charged to a room: the reference number provided on your folio for the purchase
  • If the meal was charged to a credit card: Type of card and last four digits of card charged (ex. AmEx ending 1001)
For all other billing questions and concerns

Please feel free to reach us at 214-922-8000 and dial “0” for guest services for assistance with any billing questions and concerns.

If you would like to dispute a charge or request a refund please have the following information available when you call:

  • Registered guest name
  • Confirmation number or Guest number (provided on your folio)
  • Date and amount of each disputed transaction
  • Last four digits of the card charged
  • Description for the refund request